F A Q
How it worksand how to book!!
Our work team, which is made of two or more people depending on the setup, will do all the work! We will deliver, set up and style. The next day we will pick up all the items. After you choose a theme or add on, go to the contact us pagehttps://slumberlandadventllc.wixsite.com/slumberlandadventllc/contact-us , and fill it out and we can get your party started!!
What can i do to prepare for set up?
We strive to provide magical sleepover experiences for all of our clients. To accomplish this, we ask that you please have the area in which we are setting up smoke and pet free, and as clean as possible.(sweep mop and/or vacuum) And, for the convenience and safety of our clients, we ask that you move as much furniture from the area as possible. The more space and less furniture, the better. Teepee Tent setups: A space approximately 3' x 6' is needed PER teepee setup. We will not be responsible for moving furniture, or clearing out the area! We are responsible for disassembling our setting and picking it up only. Please be aware that we do not clean up party trash.
How much, and when is the deposit due?
$50 security (non-refundable and transferable) due upon booking. The deposit secures the date and time. In order to confirm your event, a contract must be signed along with the deposit. Terms and conditions are found within the contract. The remaining balance is due 1 week prior to booking.
A $50 damage deposit (refundable)
$50 cleaning fee (refundable)
What is a damage deposit?
A damage deposit is a refundable fee that is returned after inspection of rental equipment. If any damages are accrued during a rental, an itemized price list will be sent summarizing the damage charges. If any amount of the deposit fees are left over, it will be refunded to the customer. The damage deposit is due with final payment 1 week prior to the event. Anything beyond repair is damage.
When is the final payment due?
The final payment is due 1 week prior to the date of the event. If payment is not received or the date is not changed, the security deposit will be forfeited.
How long is the rental period?
The rental period is typically 24 hours. Additional days can be added! We want you and your guests to have the teepee sleepover party of your dreams! And if that means keeping the teepees for an extra night, so be it! For a fee of $50 per teepee per night, you can stretch your party for an additional day or two, subject to inventory availability and our booking calendar
When is delivery and pick up?
Delivery times will range from 9:30am and our last set up will try to be completed no later than 3:30 the day of the party. Set up times will take no longer than 90 minuets, depending on the size of the party. 11am-3pm the next day will be pick up time, depending on number of parties that day. Any times outside the times listed can be discussed.
What if i need to cancel my party?
We understand that things come up. For this reason, parties can be rescheduled for a later date. However, the security deposit is non-refundable but it is transferable. If the party is canceled within 7 days prior to party and all fees have been paid, the funds are only transferable up to 90 days.
What if i have pets?
We absolutely love fur babies, but please keep them off the teepees to prevent them from puncturing the air mattresses.
Do you stay to host the party?
We do not stay and host the party, but we ensure everything is set up just as you need it.
How much space is required?
Teepee Tent setups: A space approximately 3' x 6' is needed PER teepee setup. We would gladly appreciate measurements' and a photo of the room if possible.
What if i need to add or remove teepees at the last minute.
We know last-minute additions to guest lists sometimes happen. We understand. That's why we are willing to do our best to accommodate. Adding tents may be possible depending on availability. The fee for each additional teepee is $50. If a teepee needs to be removed at the last minute that's okay too, however the original booking fee will remain.
How far in advance should I book my party?
Parties should be booked at least 2 weeks in advance. If booked 1 week prior to the date of the event, the full balance for the party is due the day it is booked.
Can tents be set up outside?
Our tents are indoor only tents.
Will you need access to power?
Yes, to blow up the air mattresses.. However, most of our decor uses batteries.
Do my guests need to bring their own pillows and blanket?
We will provide a throw blanket. We do not provide pillows at this time.
How do you launder the linens and disinfect the items?
Our sheets, mattress covers, blankets and pillowcases are all professionally laundered. All remaining items are wiped down with either disinfectant wipes or spray. Our tent covers will also be steamed before and after your party. Cleaning fee will apply if beyond normal cleaning is needed. Pet stains, bodily fluids and or anything that does not come out in regular wash or wipe down.
Are food and drinks permitted in the tent?
Popcorn and water are permitted on the trays, but please avoid sticky and dark colored food and drinks that may stain or damage our linens. The Client will be responsible for the cost of cleaning fees and/or replacing any damaged items.
What if im a smoker
We ask that there is no smoking around the setups due to the odor. If smoking is detected the damage fee and cleaning fee will be held.
What locations do you typically serve?
We serve a radius of 30 miles from Charles town Wv 25414. Anything outside of 30 miles will be subject to an additional travel fee. We reserve the right to decline due to distance.
How do i book my sleepover tent party.
To book your party, simply send us a message through our Questioner form. We will then contact you to confirm availability and party details. An invoice will be emailed to you. Your sleepover tent party is not booked/confirmed until your deposit has been paid and the contract has been signed.
What will i get when i book a party?
3 Tent Party
Complete set up and breakdown of the party with 3 tents 3 air mattresses. Five star customer service Travel Fees, Tents Decorative pillows Throw blankets, Fitted sheets, Bed trays, LED lamps or lights, Themed décor.
(additional tent setups $50 each) depending upon availability.
Sleeping pillows will not be provided due to hypoallergenic issues at this time.